Terms and Conditions

Please read these Terms and Conditions carefully before using or making a request our services which is made available to you via Airport Executive Transfer Mobile Application, our website as this is updated and include important information regarding the services we provide, you as a customer/(s), your rights and other important information.


  • These terms will apply to Airport Executive Transfer mobile application (customer app), our website e-booking in the UK, however, you can also make booking via our email or call control office (see below ABOUT US for details), this pattern enable you to request services directly for Airport Executive Transfer.
  • Airport Executive Transfer Offers Executive Transportation services, you are contracting directly with Airport Executive Transfer for the provision of our services.
  • Airport Executive Transfer or their passengers reserve the right to cancel the journey prior to booking time (see below CANCELLATIONS AND CANCELLATION CHARGES), However, drivers may refuse the journey but exclude their right to cancel the journey/booking made by the customer as Airport Executive Transfer Limited.
  • Airport Executive Transfer is responsible for the journey/bookings once accepted, all bookings accepted by Airport Executive Transfer, gives rise to legal binding contract between Airport Executive Transfer and the customers.
  • In order to provide Airport Executive Transfer transportation services, Airport Executive Transfer accepts booking as a private hire vehicle operator (under the TFL issued private hire vehicle operator licence) for the purpose of private hire legislation and regulation applicable in the UK.
  • Our terms and conditions stated in this agreement cover your use of Airport Executive Transfer transportation services.
  • Airport Executive Transfer will time to time update and/or amend our terms, please regularly check our terms and conditions on our website before you use the Airport Executive Transfer mobile app, website, or contact us via telephone or email for the latest information.


“Airport Executive Transfer” is a trading name of “Airport Executive Transfer Limited” company registration number 11928108 in England & Wales, Registered office 7 Bluebell Court, Tranquil Lane, Harrow, Middlesex, HA2 0GS, you can reach us via email: [email protected] and call control office +44 203 9300 297.


“AET” means Airport Executive Transfer, (“we” or “us”)

AET App /Website and services means that the services provided to you by AET, comprises of:

Access to our services or/and use of AET mobile application, our website, you can also contact us for booking journeys by emailing us at [email protected], or call us at our call control office +44 203 9300 297, enabling you to request and receive AET provided transportation services.

“Booking” means a booking of AET Transportation Services.

“Legislation” means the Acts and any regulations made pursuant to the Acts, including any related local government regulations pertaining to the operation of PHVs.

“PHV” means private hire vehicle.

“Third Party Providers” are independent third parties and include, but are not limited to, independent transportation providers, travel providers, leisure providers, couriers, logistics providers, and/or providers of other mobility services.

“AET Transportation Service” means the provision of the passenger journey which is the subject of a booking accepted by AET as set out in these Terms.


These terms cover your access and use of our customer App/Website, email booking at [email protected], or control office booking via +44 203 9300 297 for use of our services (the “Terms”).

You as a customer must read carefully and agree to the terms prior to accessing and using our App/Website Services. These Terms expressly supersede prior agreements (if applicable/existed) or arrangements about the App/Website Services (as defined below) between you and AET.

Any method or source you use to make booking with us such as our App/Website Services, email, or control office booking, you confirm that you accepted our Terms.

However, if contacting you is mandatory, we will do so by phone call, text message or email, using the details you provided to us on registration for our mobile application. When we use the words “writing” or “written” in these terms, this includes emails or texts.


Airport Executive Transfer is a Private Hire vehicle Operator providing Executive Transportation Services to our clients/customers within the United Kingdom only, you will be in directly contracting with the Airport Executive Transfer Limited which has accepted your booking as the relevant private hire vehicle operator licence issued by TFL.

The Terms and Conditions outlined herein shall apply to and regulate the contractual relationship between “Airports Executive Transfer” and “the Customer”, including any of its authorised personnel and drivers and “the Customer” is any party who accepts an offer of the Company i.e., Transportation Services.

“The Services” shall include, but not be limited to, any and/or all carriage, courier, or delivery ser-vices, provided by the Company to the Passenger during the duration of this Contract.

The Company reserves the right to use the services of third parties (i.e., contractors or sub-contractors) to provide Services to the customers.


By entering the binding contract with Airport Executive Transfer Limited, the Customer agrees to accept the Terms and Conditions.

The Contract shall become binding only upon the booking accepted by the AET based upon the reservation made by the Customer. The Contract shall be subject to the Terms and Conditions outlined herein.

A request for a booking constitutes an offer by you (customer) to purchase our Executive Transportation Services in accordance with these Terms. This Booking request will set out the main characteristics of our Executive Transportation Services.

Once your offer is accepted by us, we issue text written confirmation of the relevant AET Transportation Service via text message or email or push notification from our end at which point and on which date and time, vehicle details, including pick up and drop off points, etc will be forwarded to you, this will automatically construct a binding contract for our Transportation Services to which the Booking relates shall come into existence (“Contract “).

We will inform you of the estimated time of driver arrival and estimated time of journey completion, but these are estimates only and time shall not be of the essence.

There is no obligation on us to accept a Booking and it may be declined for any reason. If a driver becomes unavailable after we have provided you with written confirmation of the Contract, we will endeavour to find you another driver for your Booking. Where an alternative driver cannot be found, we reserve the right to terminate the Contract without compensation to you.

A reservation placed by the Customer can be altered or cancelled/withdrawn only after its acceptance by the Company due to non-availability of alternative driver and we will inform you by written text or email or push notification that the booking has been cancelled.

If we cannot accept your Booking request, we will inform you of this and will not charge you for our Transportation Services. Your Contract will end when the passenger journey ends or as otherwise may be provided for in these Terms.

The price for the Contract (which will include VAT) will be provided to you via our mobile applications, websites, email or phone before you place your Booking request, this may include relevant surcharges (including airport pickup, drop-off, tunnel tolls, parking, or other airport charges) and/or tolls, road charging schemes, including congestion charge, charges for low emission or similar zones, and road tax.

You may be charged a different amount than the price provided in certain situations, including but not limited to, material changes to the pick/up drop off point, route taken, driver waiting time, stops or traffic. In this situation, the rates that will apply will be available to you via our mobile application, websites, telephone or by email.

These may be modified or updated from time to time. It is your responsibility to remain informed about the current rates for the transportation services or you may contact us by email or phone for the current rates.

Additional charges may also apply, for instance if you, or any passenger, soils, contaminates, or damages a vehicle, in which case you may be charged for such damage, as well as for a cleaning fee.

Our accepted payment methods are set out on our customer App or website e-booking. When you make a Booking request, we may need to verify your payment method by issuing a temporary authorisation hold from your bank for the amount of transportation services you required.

However, if you are making phone or email booking with us, initially we confirm you the journey details and amount we charge you for the transportation services and process your payment via the acceptable method of payment.

When a driver has completed the Transportation Services, and if you think a payment is incorrect, please contact us promptly to let us know.


Your right to cancel a Contract depends on when you decide to end the Contract, a reservation placed by the you, and can be cancelled only after its acceptance by the us. Such cancellation shall not be binding unless expressly agreed by us by email or calling our control office.

All cancellations initiated by you shall be subject to a cancellation fee, its exact amount depending on the length of the notice period given by you to Airport Executive Transfer.

AET reserves the right to charge the following cancellation fees:


  • I. for notices given 0 – 3 hours (inside Greater London).
  • II. 0 – 24 hours (outside of Greater London) prior to the booked journey time.


  • i. for notices given 3 – 24 hours (inside Greater London).
  • ii. 24 – 48 hours (outside Greater London) prior to the booked journey time.

Non-contact by the Customer shall be regarded as a “no show” and shall be subject to a full cancellation fee (100% of the quoted price)

Full cancellation fee (100% of the quoted price) shall apply if the Company refuses to carry any of the items listed in clause.

All other cancellations are subject to the minimum cancellation fee of 12 pounds sterling.

If Airport Executive Transfer Limited is not at fault, you do not have a right to change your mind, you can still end your Contract, but you may be charged a cancellation fee in accordance with our cancellation policy.

To cancel your Contract by emailing us to [email protected] Airport Executive Transfer Limited will make refunds due to you as soon as possible, where applicable.

Airport Executive Transfer may end your Contract in certain circumstances, as provided for in these Terms. If Airport Executive Transfer Limited the Contract, Airport Executive Transfer Limited will refund any money you have paid in advance, but it may deduct or charge you as compensation for the net costs it incurs if you have broken the terms of the Contract.

Airport Executive Transfer also provides to you certain booking services which include:

Accepting Bookings requested by you (which include Bookings requested in advance by you using the “future booking” by inputting future date and time and type of service is required but without prejudice to Airport Executive Transfer Limited’s rights at its sole and absolute discretion to decline any such request and/or cancel an accepted Booking.

Keeping records of Bookings, remotely monitoring transportation services booked using the Airport Executive Transfer Limited’s app; Receiving and dealing with feedback, questions, and complaints from you relating to Bookings accepted by Airport Executive Transfer Limited’s, which may be made available via customer app at when journey is completed and managing any lost property queries, (Together the “Booking Services”)


To avoid being billed for a ‘no-show’, customers should contact us immediately to our call control office on +44 (0)203 9300 297


If there is a problem with Airport Executive Transfer Limited Transportation Services, or if you have a complaint, please contact us on the details set out in the “About Us” section above.

Please note, that all private hire vehicles are required by law to hold and maintain PHV insurance for drivers to legally carry and transport passengers. If your problem relates to a motor incident, please contact us for your driver’s insurance details to progress matters. We will not be liable for any matters covered by your driver’s PHV insurance unless and until you have exhausted all potential remedies related to motor accidents.

Airport Executive Transfer, and its affiliate entities, are not liable for business losses. Airport Executive Transfer Transportation Services are provided only for business or private use.

The Customer may open an Account with Airports Executive Transfer Limited are subject to credit check and approval, However, The Customer may open one of the 2 types of Accounts with Airports Executive Transfer Limited:


At the end of each month, AET will sent an invoice which has to be settled within 14 days from the issuing date. There is an account management fee of 6% if the invoice is settled by direct debit, Otherwise, the fee is 12%. The minimum administration charge will be £4.00 per invoice. 3% monthly interest might be applied for late payments


You provide the card details and the cost of each transfer is debited form your card upon booking with a 2% card processing fee.

Account queries will only be considered if raised within our 14 days credit terms.

Upon completion of each journey the customer may be asked to sign a payment authorisation dock-et as a proof of the journey and for the approval of any journey extras.

Prices will be reviewed at the end of each calendar year.

Airports Executive Transfer Limited cannot be held responsible for the misuse of the account facility by the employees of the account.


The Contract shall be governed by the laws of England and Wales.


You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.


The Company reserves the right to revise the Terms and Conditions at any time, at its own discretion and without giving any prior notice to the Customer.

This copy of our current “Terms & Conditions” is issued to customers on opening an account with us and governs our general terms of business and revised “Terms & Conditions” will be circulated to account holders.